- Why is digital innovation strategically important to the airline business?
- Are we seeing a growing gap between the digitally innovative airlines and those without a digital drive?
- How does airline.com compete in the era of conversational converse and new channels like voice, Google Assist and Amazon Alexa? Are there other distribution channels which airlines are underutilising?
- Unlocking the true potential of disruptive players and technology such as blockchain: just how is it going to usurp the existing value travel distribution chain?
- Digital and virtual payments - how are these new payment solutions enabling travel mobility and at what cost?
- Does Australia have the capacity and infrastructure to meet tourism demand? Is there an oversupply or undersupply of travel services?
- Are operators fully educated on how best to market and cater for inbound markets?
- What are the facilitation challenges and issues around border protection and visas?
- Does Australia have any competitive advantages that can be leveraged in its destination marketing efforts?
- What are the opportunities around regional dispersal of visitors?
- Raising brand awareness in the digital age - how is industry using data in a smarter ways to convert awareness into actual bookings?
- Can industry collaboration improve messaging and funding available to stimulate inbound markets?
- How does the whole travel ecosystem view the passenger journey? How can each player work together to personalise and enhance the traveller journey?
- What are the opportunities and implications of AI and robotics? What are some real world applications of AI and how will they impact the future of the aviation industry, from both a customer service and operational viewpoint?
- Passenger processing: Assessing the technologies and processes available to improve operational efficiencies and asset productivity eg with border processing, facial recognition, retinal scanning, fingerprint ID, digital tokens and preclearance
- Leveraging predictive analytics: how to turn big data into actionable information that intelligently understands and delights the customer (and enhances revenue)
- Is there room for further growth in O & D markets or is the focus now on linking Australia with long haul destinations through sixth freedom traffic?
- Has Australia’s role in pioneering the growth of the model diminished? What future role will the country play in this space, as the global market continues to grow?
- Will the arrival of new long range narrowbodies like the A321neoLR drive further expansion of the low cost long haul model in this market?
- Will the industry collaborate to make the most of these changes?
- What does TIP implementation look like in practice?
- Do suppliers have the capability to accept newer, lower cost payment methods?
- How are agents amending their payment strategies in light of IATA Resolution 890? Will there be much of a balance shift between use of traditional cards and alternative payments, or the use of agent cards over individual consumer/corporate cards, IATA easyPay?
- What is the likelihood of Australian agencies fully participating in adopting IATA Resolution 890? Are there any obvious benefits - to both the agent and the airline?
- What are the Risks for Airlines? How would risks be managed? Are the airlines willing to allow accept this new form of debt? Who is liable for unpaid debt?
- What are the opportunities for airlines to strengthen their B2C relationships and track corporate spend in the new payment landscape?
- How will these forms of payment impact NDC/One Order?
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WEDNESDAY 1 AUGUST 2018 | |||||||||||||||||||||||||||||||||
08:00 | Registration, Networking & Coffee | ||||||||||||||||||||||||||||||||
09:00 | Chairman's Welcome CAPA - Centre for Aviation, Executive Chairman, Peter Harbison |
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PLENARY SESSION | |||||||||||||||||||||||||||||||||
09:05 | Host Welcome Destination NSW |
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09:10 | CAPA Aviation Outlook CAPA - Centre for Aviation, Executive Chairman, Peter Harbison |
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09:30 | Airport Keynote Sydney Airport, CEO, Geoff Culbert |
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09:50 | Keynote: World economic outlook and what it means for the Australian travel industry BIS Oxford Economics, Head of Australia Macroeconomics, Sarah Hunter |
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10:10 | Keynote American Express, Vice President - Loyalty & Partnerships, Global Consumer Services Group, Robert Tedesco |
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10:20 | CAPA Membership Introduction CAPA - Centre for Aviation, Senior Account Manager, Marianne Cummins |
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10:25 | Coffee Break & Networking | ||||||||||||||||||||||||||||||||
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13:15 | Lunch Break & Networking |
14:15 | New World Opportunities Hear about the new route opportunities opening for Australian travellers LATAM Airlines Group, Senior Vice President of Global Sales, Nicolás Goldstein |
14:35 | Panel: Deconstructing the digital airline and what it means for airline distribution In an increasingly digitalised economy, airlines understand the need to innovate in order to cater to growing traveller expectations centred on mobility, seamlessness and personalisation, particularly in relation to the booking and shopping experience. This is not an easy task in the wake of decades of legacy thinking and antiquated distribution systems preventing airlines from becoming true end to end travel providers. While new industry standards like IATA’s NDC have mapped out a pathway to better airline retailing and - and indeed the three major GDS and some major airlines are now adopting the standard - there is still a notable chunk of smaller airlines, LCCs, OTAs and travel content aggregators who have yet to undergo full NDC implementation. Are we seeing a new ‘haves’ and 'have nots’ emerging? And, if we are, who is going to be offering services to bridge this gap - will it be the GDS and IT providers, other airlines or speciality providers? Or is this an opportunity for the new disruptive players to get a slice of the distribution pie? Panellists: Amadeus, Regional Director Airlines South Pacific , Sunil Joseph HRG Worldwide, Managing Director, David Lorimer Travelport, Vice President Asia Pacific, Air Commerce, Chris Ramm |
15:10 | Panel: What are the secrets to attracting the top inbound markets? Inbound tourism is Australia’s second largest export industry, with favourable macroeconomic conditions, low fuel prices and a depreciating dollar providing the ideal conditions for continued growth. But increasing awareness and stimulating tourism demand is a perennial challenge faced by Australia, which is hampered by the tyranny of distance and high costs relative to neighbouring destinations. Moderator: Tourism Futures International, Managing Director, Bob Cain Panellists: South Australian Tourism Commission, Chief Executive, Rodney Harrex Tourism Australia, Managing Director, John O’Sullivan Tourism WA, Chairman, Nathan Harding |
15:50 | Coffee Break & Networking |
16:20 | Keynote Q&A Jetstar Group, CEO, Gareth Evans |
16:45 | Panel: What does truly frictionless travel look like? How to reduce customer touchpoints and enhance the travel experience using new technologies and AI From voice based commerce during the booking process, to automated check in and inflight wi fi, technological innovations are enhancing the travel experience. Biometrics technology are set to obliterate the physical barriers faced by travellers at all major airport touchpoints such as check in, immigration and security; electronic tagging has enabled real time tracking of baggage; and AI, virtual assistants and chatbots are being deployed to manage myriad customer queries such as booking flights and aircraft delays. Airlines and airports that are investing in process improvements stand to gain from a more engaged and loyal customer base. Moderator: Festive Road, Principal Consultant, Mike Orchard Panellists: FCM Travel Solutions, General Manager, Melissa Elf Inmarsat, Regional Vice President, MEASA, Ben Griffin SITA, Regional Director, North Asia and Pacific, Jay Youlten The Lido Group, CEO, Steve Mackenzie |
17:30 | Close of Day 1 |
19:00 | Pre Dinner Drinks |
19:30 | Gala Dinner Hosted by Travelport |
THURSDAY 2 AUGUST 2018 | |
08:00 | Registration, Networking and Coffee |
09:00 | Chairman's Welcome CAPA - Centre for Aviation, Executive Chairman, Peter Harbison |
PLENARY SESSION | |
09:05 | Airline Keynote |
09:30 | Keynote: NDC - What, Why, How and the Journey to 2020 |
09:50 | Airline Keynote |
10:15 | Liberalisation of the South Pacific: unlocking the key to further inter-region connectivity |
10:40 | Coffee Break & Networking |
11:30 | Panel: Are Australian/New Zealand airport charges “fare”? Unpacking the economic reality of airport privatisation Despite a number of Productivity Commission reviews supporting the current regulatory framework, A4ANZ claims that airport charges have provided one of the biggest roadblocks to fleet renewal and route development and that airports have abused their monopolistic power to capture “a disproportionate share” of Australia’s aviation growth, citing Frontier Access reports . AAA argues such claims “ignored the robust negotiations between airlines and airports that take place across the country to deliver runways, terminals and technology to meet passenger needs”. The airport body has also expressed concerns over the airline industry’s market power, arguing “the domestic airline duopoly disadvantages the passenger – particularly in the regions”. In this debate both A4ANZ and AAA will be given equal opportunity to share their views on the economic reality in the post airport privatisation environment and what this has really meant for airlines, airports and - most importantly - the consumer. |
12:15 | Panel: As the low cost long haul model continues to flourish globally, what role will Australia play? Low cost long haul airlines are rapidly attaining mainstream status globally - it has tripled its share of international seat capacity over the last four years. This is thanks to a confluence of factors including fuel efficient aircraft technologies opening up economically viable new city pairs, stable fuel prices and the recent launch of several new low cost subsidiaries by full service carriers seeking growth opportunities from servicing leisure/ price sensitive customers on long, thin routes. Australia has played a key role in the growth of low cost long haul airlines (at one stage it held the majority of low cost long haul seat capacity), though there has been little to no growth in recent years, and the country now holds only about 15% of global low cost long haul capacity. However, this is still a significant figure given that Australia has only the tenth largest aviation market globally based on total seat capacity. And the country has a relatively high ratio of long haul low cost to overall capacity - 4% of total capacity, and 10% of international capacity, compared with global long haul low cost operations accounting for less than 1% of total capacity and less than 4% of international capacity. Moderator: Mentor Aviation Services, Executive Director, Andrew Drysdale Panellists: Cebu Pacific, Chief Operations Adviser, Rick Howell Japan Airlines, Vice President Asia & Oceania Region Marketing & Strategy Research, Akihide Yoguchi Scoot, General Manager ANZ, Jared Simcox |
13:00 | Lunch Break & Networking |
14:00 | Fireside Chat with Virgin Australia CEO, John Borghetti Virgin Australia Group, Managing Director & CEO, John Borghetti |
14:30 | Closing Debate: The future of selling for airlines and the travel industry The travel industry has made a major breakthrough following industry agreement to adopt NewGen ISS from Mar-2018, which includes amendments to IATA Resolution 890 allowing agents to pay for tickets with their own payment cards, and subsequent creation of the Transparency in Payments framework, put in place to enable airlines to gain both greater visibility over the costs of using different payment payments and greater control over payment methods accepted through the agency channel. Other than heralding efficiency improvements in processes and payments for agencies, these changes allows airlines to drive down costs by removing acceptance of high interchange payment methods, and incentivises payment providers to create low cost, innovative forms of payment. It also potentially allows airlines to build, create and establish B2C relationships, for example by working with card providers to merge data sets and gain full visibility over the value of a corporate customer’s spend. But what’s the true benefit of these changes for both agencies and airlines? This debate will unpack the implications of these industry reforms in the Australian context. Moderator: The Initiatives Group, Managing Director, Lance Blockley Panellists: AFTA, Chief Executive, Jayson Westbury Corporate Travel Management, Global Head of Partnerships, Scott Ward Mastercard, Director, Gregor Lochtie Paypal, Director, Head of Enterprise Business, Anthony Drury Travelport, Vice President Global Payment Solutions, Alexandra Fitzpatrick |
15:15 | Summit Close |
15:15- 16:30 | Closing Reception Drinks |